Designed an adaptive, user-centered interface for GEP Minerva, enabling seamless interaction with AI-driven supply chain insights across diverse devices and user needs.
About Minerva
Minerva signifies a GenAI conversation tool, fabricated for the GEP community. The updated Minerva GenAI is a refined transformation of the antiquated Minerva Plus (Old AI Chatbot). It is an aide engineered to enhance and smoothen supply chain functionalities.
Role and Responsibilities
IC UX designer who worked on this project end-to-end.
Conducted user interviews and usability testing to gather insights into workflows, challenges, and needs.
Defined the design approach for creating a responsive and accessible interface across devices.
Worked closely with product managers, developers, and data scientists to align design solutions with technical constraints and business objectives.
Designed adaptable components that maintained usability across touch, mouse, and keyboard inputs.
Balanced the need for simplicity with the complexity of supply chain operations, ensuring the design added value at every interaction.
Role
UX Designer, UX Engineering
Timeline
April 2024 - Jul 2024
GEP Supply Chain NEXXE Team
Methods
AI Integrations
Platform Design
Enterprise cross-product
Data-rich
Research
Strategy
Tools
Figma, React, Web Components
Problem Statement
In the world of digital solutions, one of our biggest hurdles is determining the appropriate interface to deliver to our users at the correct moment. Regardless of whether they are interacting with an AI Assistant via a smartphone or 4K display, using gestures or mouse input, on state-of-the-art equipment, it lies on us to ensure our products are universally accessible. There isn’t a singular design strategy that can satisfy every requirement.
Business Goals
Enhance Supply Chain Efficiency
Drive User Adoption
Differentiate in the Market
Improve Decision-Making
Boost Client ROI
Ensure Scalability and Integration
Encourage continuous improvement
Design Goals
HMW ensure the UI dynamically adapts to different devices and input methods while maintaining a consistent and seamless user experience?
HMW simplify the presentation of complex supply chain data to make it actionable and relevant for users with diverse roles and responsibilities?
HMW design a conversational interface that feels natural, intuitive, and empowers users to interact with AI capabilities effortlessly?
Discover-
Identify user needs and gather insights for AI integration.Define-
Establish clear objectives and criteria for the AI integration.Design-
Create prototypes and design the AI components based on defined requirements.Validate-
Test the AI components with real use cases to ensure they meet needs and function correctly.Launch & Iterate-
Deploy the AI components, gather user feedback, and continuously improve the system.
Discover
This stage encompasses finding out about ChatGPT and understanding Minerva Chatbot.
Explorations
Users wants a fast response, but the AI model needs bit more time to reason, run code interpreter, and generate a proper response.
I explored multiple ways we can showcase table data and other components to communicate with the user that the AI is "thinking".
After reviewing the concepts with multiple stakeholders, we narrowed the design down to a spinner animation transitioning to a loader. This was also a triggering point to view code that the AI has generated to create the response to the prompt.
Table Integrations
We initiated user interviews to discover all use cases across GEP Worldwide ecosystem
Component Design and review
I created component and integrated into Design library to fit according to the created persona and need of the interface.
Review
I examined a variety of user interface elements that could deliver the outcomes we sought. After vetting by the design team, these were fine-tuned to align with Minerva's branding and user experience guidelines. This endeavour also allowed me to enhance our stance on ethical AI by bolstering transparency, particularly for our technically proficient audience namely, the developer community at GEP.
Final Solutions
Happy Path
Minerva Upscale with Side sheet panel shortcuts
Accomplishments
Latest update I was involved in was launched in June 2024.
We improved Minerva capabilities by 20x.
I designed and shipped solutions that improve responsible AI by 40% (based on 5 pillars of responsible AI: explainability, bias and fairness, reproducibility, sustainability, and transparency). Innitives I worked on covered explainability and transparency of AI.